Subject: English Language Test - Aaditya Awasthi
From: Aaditya Awasthi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 May 2021 12:20:20 -0400

| | Foreign Language Screening Test

Name | Aaditya Awasthi    /  (+91) 7366814588    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Xyz

Update of courier address

Sir,

As per our conversation with you , please attach correct address so courier can be delivered.

ABC
Homebox team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi abdul

Thanks for reaching out. Satisfying our customers is very important to us. As your complaint about scratches on TV cabinet , I fully respect your decision can offer you replacement on 10 May & and select new cabinet after returning the amount will be refunded on your wallet .

Let me know if you have any questions, I’d be happy to answer them.
Aditya

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