Subject: English Language Test - Sachita Nand Chauhan
From: Sachita Nand Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 May 2021 09:06:22 -0400

| | Foreign Language Screening Test

Name | Sachita Nand Chauhan    /  (+91) 9136869022    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
Greetings!!
I can see in my record that your order was dispatched on the very same day you placed your order from our company but the address you mentioned in your order seems to be incorrect.
Kindly help us with alternate address and we assure you that your order will be delivered asap.
Any further assistance needed, fell free to contact our customer service.

Thanks!!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Valuable Customer,
Greetings!!
We have received your complaint regarding the TV cabinet and forwarded to our nearest service store and will be addressed on priority.
Kindly send us the purchase receipt as well.
We regret any inconvenience.

Thanks!!
Homebox

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