Subject: English Language Test - Girish Changlani
From: Girish Changlani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 May 2021 06:11:59 -0400

| | Foreign Language Screening Test

Name | Girish Changlani    /  (91) 9870280087    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,
I am girish changlani from babyshop.com. Thankyou for contacting us, this mail is regarding your order number 111. Our courier partner tried delivering your parcel today but the delivery address you mentioned seems to be incorrect. Kindly update your delivery address on the website so that we can reattempt the parcel delivery tomorrow.

Regards
Girish

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
This is girish here from babycry.com. Thanks for informing us about the condition of your TV CABINET. As per our policy your item will be replaced in next 6 days. Kindly keep the invoice ready when the executive comes to your place for return pickup.

Regards
Girish

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