Subject: Arabic Language Test - Mohammed Alhadi
From: Mohammed Alhadi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 May 2021 04:34:52 -0400

| | Foreign Language Screening Test

Name | Mohammed Alhadi    /  (0091) 7559436637    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank you for contacting us regarding the status of your order.We have received an email from you asking about your order status. We have checked and we would like to inform you that your order has been shipped and handed over to courier company same day you have placed the order. The courier tried to deliver the order to you but the address mentioned by you as per the courier was wrong. In this case we Would like to inform you that your order will be delivered to you soon you just need to send us an update of your proper address so your order can be delivered to you within 2 to 3 working days
Regards
Babyshop customer support team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Mr.Abdul thank you for contacting us regarding your order no.55021. We are extremely sorry to hear that and we are already working in your issue, we will do our best to slove this issue as soon as possible as well as to make you satisfied in the end. Your order will be returned and we will replace it with new unit. Our team will be visiting you tomorrow at 10am to do the replacement. So please do check the order before our team leave from your place. We are also offering you a coupon code of 10% discount in your next order. Hope you issue get solved with our best solution and if there is any other issue please feel free to contact our support team 24/7
Note:You coupon code is [ Abdul:) ]
Regards
Babyshop customer support team

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