Subject: English Language Test - Shashank Sharma
From: Shashank Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 May 2021 03:56:30 -0400

| | Foreign Language Screening Test

Name | Shashank Sharma    /  (91) 8447201700    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer name

Thanks for contacting our customer support portal we are here committed to resolve all your queries.

As we can see you are having trouble with your order placed 14 days back which is delayed unintended reason. First of all we apologise for the inconvenience and we assure you to resolve it in swift and quick manner.

As we can see our delivery partner picked your order from our warehouse and already in route to deliver it but facing difficulty in finding your address as mentioned. Please send us proper address with pincode so that delivery partner reach at your location as early as possible.

You can also provide us your google map location for even more precise delivery.

We are happy to help you always.

Thanks
Regards

XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer name

Thanks for contacting our customer support portal we are here committed to resolve all your queries.

As we can see you are facing issues with your TV cabinet installed by our team at your home. We would like to be more clear on this that weather the tv cabinet box was sealed before our installation team reached at your location and seal was broken in presence of you or not. If yes than were you able to see any scratches in presence of our team while installing the TV because we don't see any update from our team that you have raised any such complaint while installing. Exchange policy is only applicable on products which are found damaged or mishandled only before installation or while installing the product. Hence we won't be able process your request for exchange with new one or return back money.

We hope you are satisfied with our response.Further more clarity on warranty please go through the warranty manual came with the product.

Thanks
Regards

XYZ

| |