Subject: English Language Test - TAHRIM FIRDOUSH
From: TAHRIM FIRDOUSH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 May 2021 03:24:23 -0400

| | Foreign Language Screening Test

Name | TAHRIM FIRDOUSH    /  (+91) 6202850150    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir,
I am TAHRIM FIRDOUSH from e-commerce website babyshop.com .
I am glad to assist you,sir
as i got the matter that you ordered a handbag through our website.
The order was shipped by us and handed over to courier company when the order was placed.
The courier tried to deliver your order but your address as per the courier was wrong.

There are a few ways to address this we just need to find the best fit for you.

Therefore we company will love to assist you if you get a call from is please co-operate with them..
Thank you for giving connecting with us and have a good day....

REGARD
BABYSHOP.COM

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul
We are from homebox team,
I am grateful to assist you i underwent your problem that the TV cabinet which you purchased last week from us indeed you are quite good client...
But the cabinet has too many scratches
could you please let me know that the scratches which you found was it before installation or after installation....
If it happened by ourside please give me time to solve your problem as our policies....
But Abdul you have to wait for 7-10 working days for this...
Sorry forthe inconvenience...

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