Subject: English Language Test - Ravi Vashishth
From: Ravi Vashishth <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 May 2021 02:29:08 -0400

| | Foreign Language Screening Test

Name | Ravi Vashishth    /  (+91) 9755337581    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear xyz,
Greetings for the day
Dear customer as we have been trying to contact you since few days, we just wanted your current address in a propose format with a pin code as the address that you have provided earlier is not the valid one .
Kindly do this for getting your delivery soon.
Regards
Xyz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul

As  you have mentioned your issue regarding the tv cabinet , our back end team is working on it , we will shorty replace it with the new cabinet , we are apologized for the inconvenience caused.

Regards
Xyz

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