Subject: English Language Test - Tanya Singh
From: Tanya Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 May 2021 02:23:35 -0400

| | Foreign Language Screening Test

Name | Tanya Singh     /  (+91) 8920457488    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi abc ,
We are extremely sorry for the inconvenience. According to our tracker the order has been successfully hand over to the courier and the courier was not delivered as it shows wrong address.
Kindly provide us the new address so that we can deliver your package safely.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
Sorry for the inconvenience you faced. As you have mentioned in your complaint email that there are some scratches on cabinet. I’ll forward your complaint to the company so that they can resolve it as soon as possible.
Thanks for your cooperation.

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