Subject: English Language Test - palavi sharma
From: palavi sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 May 2021 01:20:13 -0400

| | Foreign Language Screening Test

Name | palavi sharma    /  (132103) 9350455183    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
Am the manager of babyshop website it is informed you that at the time of placing the order  on 14 days before you are written a wrong address. so, our company is excited to know in which address your order is deliver . It is humble request to you to give proper address where we placed your order successfully.
regards
official manager of babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
Am the supervisor of homebox team i hered your complaint . am i advised u to call on customer care number or email your complaint on official website of the company than after that they will be replaced your cabinet Tv or return your money back . regards
supervisor of homebox team

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