Subject: English Language Test - Akash Chauhan
From: Akash Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 May 2021 00:09:16 -0400

| | Foreign Language Screening Test

Name | Akash Chauhan    /  (+91) 9540791757    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi

Dear customer

I review your query and found. Your order is already shipped from our ware house on the same day when you placed the order. The courier person tried to deliver the product on the given address but he was unable to deliver the product as he found address is incorrect.

In this situation product will come back to us and we will refund your account on the same account which you used to make the payment for this order. as soon as we received the product we will notify you, So you can place the order again with correct address. Please cross the address twice while entering the address and pin code because once the order placed we cannot change the address on order.

If you have any other questions or concern feel free to write us back.

Thanks
Akash Chauhan
Company Name

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We apologize for the inconvenience if you are not satisfied with the product, I checked your order and found the TV cabinet which you ordered is come with 15 days return policies. However you have to return the product back to us and that will be a long procedure.

If you ready to keep the same product will offer you 3 dollar discount coupon which you can use on your next shopping. Also please send us the picture of the product, So we can give you the best possible solution on this.

If you have any other question or concern please write us back.

Thanks
Akash Chauhan
Company Name

| |