Subject: English Language Test - Siddhi Agarwal
From: Siddhi Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 23:39:31 -0400

| | Foreign Language Screening Test

Name | Siddhi Agarwal    /  (91492) 99853    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
This is to inform you that the order of your hand bag was not delivered to the address correctly, kindly recheck the address which you mentioned in the courier and correct the mistake go make the order done at correct address.
Thanking you,
Yours faithfully,
Customer delivery services

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To the customer,
This us to inform you that our policy says that the customers who have found any wrong product can contact us via email or send us the the money for the units to be replaced with the new units.
Thanking you,
Yours faithfully,
Customer delivery services

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