Subject: English Language Test - MANDEEP SINGH
From: MANDEEP SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 15:48:43 -0400

| | Foreign Language Screening Test

Name | MANDEEP SINGH    /  (+91) 8383088392    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To- [email-masked]
SUBJECT- ORDER STATUS
Hi.
my name is mike stevens, this email is in regards to the recent order you have made with our online store that is the hand bag and the order ID is 123456 has been successfully shipped on the very first day of the date of order to the courier company. we do apologize for the inconvenience caused to you, as I can check your order status is still shipped. as we got the revert from the courier company we have rectified your address. you will be receiving the product very shortly at your doorsteps.
Regrads,
Mike Stevens
store manager

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

TO- [email-masked]
Subject- TV CABINET RETURN
Hi.
This is mike stevens from homebox team, this email is in regards to the order that you have purchased form us last week that is a tv cabinet. we have already received your complaint against the scratches on the Tv Cabinet we will definitely going to assist you with the new product as a replacement to the scratched one. however, it would take some time to do so. we do apologize for the inconvenience caused to you. we respect your patience and we will be delivering and installing the new Tv Cabinet very shortly.
Regards,

Mike Stevens
homebox team

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