Subject: English Language Test - Trapti garg
From: Trapti garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 14:04:03 -0400

| | Foreign Language Screening Test

Name | Trapti garg    /  (91) 9758587049    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear XYZ

Hope you are doing well!

As per the order that you placed on ABC date, the address that you mentioned at the time of placing the order is wrong. So kindly provide us the correct address so that we can dispatch your hand bag on priority basis.

Revert will be highly appreciated

Stay safe.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul

Hope you are doing well

Thanks for your response on to our product. Firstly apologize for the inconvenience that you are facing due to our product. I'll schedule a technical person visit on to your location but as for that I need your complete address as well as contact details so that our person will contact you according to your convenience.

Regards
Homebox Team

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