Subject: English Language Test - vidhun vinod
From: vidhun vinod <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 12:25:55 -0400

| | Foreign Language Screening Test

Name | vidhun vinod    /  (+91) 9961399018    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello xyz,
As per your email, you placed an order 2 weeks back. The order was shipped and handed over to the courier company on the day as per your order.
The agent tried to deliver the order to you, but unfortunately, the delivery address was wrong.
It would be really helpful if you could help us with the correct address so that we can make the delivery as soon as possible.

Regards,
Vidhun Vinod

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,
We apologize for the inconvenience from our team.
The unit that was installed in your house will be replaced as soon as possible. Our team will work on it as I have informed regarding the same to our replacement team.
Necessary action will be taken soon.

Regards,
Vidhun Vinod

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