Subject: English Language Test - Amandeep Kaur
From: Amandeep Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 11:51:46 -0400

| | Foreign Language Screening Test

Name | Amandeep Kaur    /  (+91) 9899923918    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear ABC,

I'm so sorry your order hasn't arrived yet. I've tracked the package with courier team, and it's currently listed as address is incorrect.
I would request you to please share your correct address with us as soon as possible so that we will courier again.

I sincerely apologize for the inconvenience. Please feel free to reach us anytime.

Sincerely,
XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear ABC,

I'm sorry you had such an unpleasant experience with one of our associates earlier today. We try to make our customer's shopping experience reliable.
As I've checked TV cabinet is in the exchangeable policy, we will exchange with new unit in 2 business days.

I apologize for our failure to serve you well.
Thanks so much for letting us know. Your feedback is valuable for us.

Sincerely,
XYZ

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