Subject: English Language Test - Shivam Srivastava
From: Shivam Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 11:44:59 -0400

| | Foreign Language Screening Test

Name | Shivam Srivastava    /  (+91) 8896471164    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for your recent order from babyshop.com.

We tried to deliver the courier but the address was unavailable.

Request you to please contact and update the delivery address to our CS representative.

It has been a pleasure to serve you. Please do not hesitate to contact us should you have any concerns related to your order.

Thanks again for choosing babyshop.com.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

I am sorry for the inconvenience.

As I can see the product was delivered to you a week ago, the return window is closed.

You are our valued customer so I am putting forward your complaint to the respective departments to check the issue. Meanwhile, I'd request you to provide some more details to move forward with the complaint.

Please provide the following images:
1) Image of the courier receipt.
2) Image of damaged product.
3) Image of parcel having external damages, if any.
4) Image of the warranty card/invoice.

Best regards,
Homebox Team

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