Subject: English Language Test - Diptanshu Singh
From: Diptanshu Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 11:05:14 -0400

| | Foreign Language Screening Test

Name | Diptanshu Singh    /  (91) 9380843918    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear XXXXX,

Greeting of the day!

Sorry for the delay in delivery of you product. We have dispatched the hand bag on the same day. Our courier boy tried to locate the address mentioned on the bill but unfortunately, he was unable to deliver at mentioned address.

Could you please provide us your correct address so that we can deliver the hand bag at the earliest.

Best Regards,
Diptanshu

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Greeting from the homebox team!

We let you know that our technical person has installed the new cabinet with serial no. xxxxxx. Cabinet was unpacked at your house to install TV with supporting structure. After installation, our technical person ask you to check the installation and fitting.

However, we are sorry for the inconvenience caused to you.

Regards,
Diptanshu

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