Subject: English Language Test - kritika Singhal
From: kritika Singhal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 11:01:15 -0400

| | Foreign Language Screening Test

Name | kritika Singhal    /  (+91) 8882105717    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer
We are very sorry for the inconvenience you faced, hope you are doing well. This email is regarding with the product you placed our delivery partner tried to deliver it continously but unfortunately because of wrong details we are unable to deliver your order. I request you to email us your details so we could deliver your product as soon as possible in 3-5 working days.
Regards
Xxy

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul
We are very sorry for the inconvenience you faced, hope you're doing well. The product you deliverd at your place will be exchanged by us within a week plus coupon with 10% discount on your next order. please send us the full details and a picture of a product
We are very sorry again for the inconvenience
Regards
Teambox

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