Subject: English Language Test - Garima Pathak
From: Garima Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 10:29:49 -0400

| | Foreign Language Screening Test

Name | Garima Pathak    /  (011) 7838117130    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

I am so sorry, that you’ve not received your article. As I can see order was already shipped by us and courier wants to deliver this article but as per courier your address is wrong. So, could you please send me your alternative address, so that we can deliver you this article as soon as possible. You can send your details on this email I’d- [email-masked]. Have a nice day.

Regards
XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

I am really sorry, that you’ve received a defective article. I am sorry for the inconvenience. I really want to help you but I want some picture of the scratches for further procedure. I assure you, I will solve your query as soon as possible. You can send pictures on this email [email-masked].

Regards
XYZ

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