Subject: English Language Test - Mithilesh Kumar
From: Mithilesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 10:21:24 -0400

| | Foreign Language Screening Test

Name | Mithilesh Kumar    /  (91) 7007554688    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer, Good Day

Based on provided tracking number of your order, I find that your order is placed and deliver on the day. Due to typing mistake of your address from your end your order did no handover on time. If you don't mine please provide correct address i will deliver your order within short period of time.

Please let me know your valuable response.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul Sir, Have a nice day

First sorry of inconvinance. Since you are my most valuale customer so my duty is increase to provide best services all time.

As per your complain, my supplier will come shortly with new TV cabinet, will install and replace your TV cabinet with free of cost.

Please let me know your further feedback.

Thanks

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