Subject: English Language Test - Saurabh Tyagi
From: Saurabh Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 10:10:22 -0400

| | Foreign Language Screening Test

Name | Saurabh Tyagi    /  (91) 9643036499    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Customer would provide us the address & we shall ensure that the same exact address is with courier company. This must be ensured before the product is dispatched. Even if this simple thing can't be managed, then shut down the bloody online store. The company owners don't deserve to run the business.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Mr. Abdul,

First of all, please accept my sincere apologies for the damaged product delivery. We have noticed that the damaged product has been delivered by the courier company because of supply chain mismanagement at one of their fulfilment centers. We have initiated the procedure to prevent the error in future.

The correct & top quality product is on its way which can be tracked on our abc app (available in app & play store) as well. Once you receive the product, please return the unwanted Product delivered earlier through the courier company. Steps will be mentioned on your bill pack to do the same. Please be assured that our service will only be better from here.

Best regards,
Saurabh T. (Customer Service Representative)

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