Subject: English Language Test - Himanshi Gupta
From: Himanshi Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 09:57:43 -0400

| | Foreign Language Screening Test

Name | Himanshi Gupta    /  (91) 7007998271    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

I am so sorry to learn that your order has not arrived. Customer satisfaction is our top priority and we are glad to hear from you.As per your email I've tracked your package via the XYZ Postal Service, and it's not delivered because of the wrong address so I would like you to edit the address through the link: [link].
Please contact me directly if your package has not arrived by [date] by responding to this message.
Once again, I sincerely apologize for the inconvenience.
Sincerely,
Himanshi,
Customer Service Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
Firstly, I would like to apologize for the frustration you've been experiencing recently. Customer satisfaction is our top priority and I am truly sorry that it was not demonstrated by us. Considering your complaint we would like to examine the product, and according to the company's policy we will either replace the product or refund the money.
Please let me know how else I can help.
Sincerely,
Himanshi,
Customer Service Representative

| |