Subject: English Language Test - Mullapudi Anjaneya Sarma
From: Mullapudi Anjaneya Sarma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 09:54:26 -0400

| | Foreign Language Screening Test

Name | Mullapudi Anjaneya Sarma    /  (+91) 9494991746    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good evening Mam/sir,
We understand your query regarding status of your order.We are sorry to inform you that,the address provided by you having a mistake.Your product was handedover to our courier partner and was shipped on the same day you ordered.Our courier tried to deliver but unable to do so,Hence delivery was unsuccessful.Kindly update your address and order ir again.
We apologize for the inconvinience caused to you.
Thanking you for your patience.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good evening sir,
We apologize for the inconvinience  caused to you.We understand that the TV cabinet you received has scrathes on it.In order to process your request,Kindly send pictures of the cabinet so that we will validate it from our end.

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