Subject: Tech Support Candidate - Kunjam Munjal
From: Kunjam Munjal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 09:50:27 -0400

| | Tech Support Test

Name | Kunjam Munjal
E-mail | [email-masked]
Phone Number | (+91) 8447729354
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | North delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Echosoft infocom pvt ltd | Sr sales executive | 3rd april 2019 | 35000
Previous Employer 1 | Trialliance technologies pvt ltd | German TSE | 28 feb 2021 | 45000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart my device and check the internet connection of the system and then to check the search results of the web browser if its working properly or not.We can also try to open the particular website on another browser so as to check with the internet connection or with the html helpdesk using command windows+run.
If it doesn’t open in the other browser too then we need to first resolve the internet issue and go further with the process.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First we need to switch on the Bluetooth of both the devices i.e mobile phone and speaker.
Then in the mobile phone we need to search for Bluetooth device name, after finding out the device name we need to pair them up and accept the pairing and the Bluetooth speaker gets connected with the particular mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

In my opinion Customer service or technical support job is to resolve the query or problems of the Customers and understanding the customers issue properly so as to provide them with 100% satisfaction.
So it is a customer oriented job where we need to satisfy out customers with our services and solve their queries.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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