Subject: English Language Test - Nabi Ahmed
From: Nabi Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 09:45:10 -0400

| | Foreign Language Screening Test

Name | Nabi Ahmed    /  (91) 8527022630    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

Thank you for contacting babyshop.com.

I really apology for the inconvenience you've faced with the delivery. As per our records show that your order was delivered due to wrong address mentioned. But please be assured, we will do the best possible from our end at the level best as we do not want you to be disappointed. Please share your correct address. So we would re-attempt your delivery.

Regards,
Nabi Ahmed

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Thank you for contacting babyshop.com.

This is really unfortunate that you've received the scratched TV Cabinet.We really apology for the inconvenience caused to you. I would request you to please share the snapshot of scratched cabinet. In order to help you in a better manner. At babyshop.com, we want our customers to have flawless shopping experience. We can understand how frustrating this situation is for you. We have taken this on serious note that such kind of things will not face again in future.

Regards,
Nabi Ahmed

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