Subject: English Language Test - Soniya Bisht
From: Soniya Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 09:37:51 -0400

| | Foreign Language Screening Test

Name | Soniya Bisht    /  (91) 7011088427    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
I am Soniya, from babyshop.com, and writing this in response to your query regarding your order status. I have checked all the data regarding your order.
Your order is shipped from our side and handed over to the courier company the same day when the order was placed. The courier delivery partner tried to deliver the order to your provided address but it seems not to be the correct address.
I would like to confirm your address over the mail so I can check it with the previously provided address. You can provide it as a response to this mail.
We would like to hear from you soon.
Happy to help you.
Thanks & Regards
Soniya
Customer Service Representative
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Customer,
I am Soniya, writing this to you from the Homebox team. It feels sad to know that you faced this situation. Kindly provide me the order id and let me check the details associated with it. I'll check over the product's return and replacement policy.
As per the company policy, we will be providing you the best solution for the condition.
Happy to help you.
Thanks and Regards
Soniya
Customer Service Representative.

| |