Subject: English Language Test - simon Simon
From: simon Simon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 09:00:41 -0400

| | Foreign Language Screening Test

Name | simon Simon    /  (201301) 7906503904    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi (customer name)

Greetings from babyshop.com!

As per you shared email, we would like to inform you that the order has alresdy been dispacthed from our end and the same has not been delivered to you as because the address mentioned by you in order is wrong due to which your order has not been delivered to you yet.

So we request you to kindly write us back with your correct address for delivery. So that we can deliever you order as soon as possible.

Thank you for contacting babyshop.com!

Regards
Simon

Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi (customer name)

Greeting from babyshop.com!

We are sorry to hear this issue and we apologise for the same. I would i like to inform you that one  of our delivery executive will visit you again and check the cabinet and will replace the cabinet on priority basis.

We hope this information was helpful to you. For more information you can refer the link babyshop.com or can write to us babyshop@ gmail.com and we will write tou back within 24 working hours.

Thank you for contacting babyshop.com!

Regards,
Simon

Team( Babyshop.com)

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