Subject: English Language Test - Aparajita Dubey
From: Aparajita Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 08:43:56 -0400

| | Foreign Language Screening Test

Name | Aparajita Dubey    /  (91) 7318553174    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear A,
We would like to inform you that our delivery partners reached the address that you provided us, but it was the wrong address as per our courier agent. Please email us your full address and will deliver your order as soon as possible.

Thank you
Aparajita Dubey
Customer Service agent.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
Sorry for the inconvenience that you experienced from our end, our customer care manager is looking into this matter and you will receive a response within 2-3 days.

Thank you
Aparajita Dubey
Customer Service agent.

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