Subject: English Language Test - Shalini Bidawat
From: Shalini Bidawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 08:34:54 -0400

| | Foreign Language Screening Test

Name | Shalini Bidawat    /  (011) 8826694154    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Thank you for choosing us for shopping.the product you have purchased has been shipped already on the same day for your convenience but due to wrong address , it couldn't reached you, yet.

We understand it as a technical error during filling up the address column. Kindly provide your correct address and phone number, so that the delivery person can reach at you as early as possible.

We humbly apologize this delay but it's a technical fault as seen so far.

Thanking you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thanks for choosing us for shopping .
We apologize for the faulty product being couriered but the courier once set for the delivery,it goes through many stages to make it okay for delivery.

Our team will take care of this and will do inspection of the product again .if it needed then it can be replaced either or it can be a money back. It's a company policy that we provide two options in such cases returning or cashback! Hope you will understand this.

Thank you

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