Subject: English Language Test - Mohd Naseem
From: Mohd Naseem <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 08:23:58 -0400

| | Foreign Language Screening Test

Name | Mohd Naseem    /  (+91) 9807817644    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir/ madam,
Than you very much for contacting us.
I hope you and your family is being always safe with pandemic COVID-19
As I have checked the status for the bag which is being ordered to you 14 days back l.it is being shipped to the correspondence address.
I am sorry for the inconvenience caused to you as it was the wrong address is been update into the system.
I would request you to kindly share the new updated address here in the trail mail so that we can ask delivery associate to get the product delivered to the right place.

Please feel free to contact us for any further help and support.

Thank you and best regards

From
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Mr Abdul
Thanyou very much for contacting us.
I hope you are fine well, Always be safe in the pandemic situation.

I am sorry for the inconvenience caused to you.

I appreciate your patents and thank you once again to get in touch with us here
I would request you to kindly wait 1 more days as your concert is inform the team they will look after the matter and will visit to your place will look into the matter.

I would request you to have patents on it turn around time is 24 hours to get this close.

Please feel free to contact us for any further help and support.

Thank you and best regards

From

Homebox team.

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