Subject: English Language Test - Kirti Singh
From: Kirti Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 06:21:40 -0400

| | Foreign Language Screening Test

Name | Kirti Singh    /  (911) 8510990492    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

First of all,  please accept my sincerest apologies for non delivery of item. I would like to inform you that your order is on it's way and our delivery boy has attempted  but the address which is mention in our record it's showing incorrect.
I would request you please share the correct address on below email so we can deliver the product at the earliest.
Once again I'm apologizing, as you are our valuable customer.

Awaiting for your response to serve you in better way.

Best Regards
Kirti Singh
8510990492

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We regret the cabinet which is installed is is damaged. We request you to share the pictures of damage product along with invoice, so we can take appropriate action.
It will 2 working days to get the problem resolved as soon as we will receive the snap of the product.

Once again we are sorry for your inconvenience.

Best Regards
Kirti Singh
8510990492

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