Subject: English Language Test - Abhishek Singh
From: Abhishek Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 05:59:42 -0400

| | Foreign Language Screening Test

Name | Abhishek Singh    /  (91) 9910806103    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings!

We want to inform you that we are unable to find the status of your order as per our courier partner you delivery address is wrong please provide the valid address for further process of your order.

Thanks & Regards
Support Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Greetings

Apologies for the inconvenience caused to you we are checking at our end and get back to you soon.

Kindly provide the details of TV you bought and send the pictures of scratches on cabinet.

Thanks
Support Team

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