Subject: English Language Test - Ankit Chawla
From: Ankit Chawla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 05:54:37 -0400

| | Foreign Language Screening Test

Name | Ankit Chawla    /  (91) 9654673743    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Hope your are doing well.  As per our conversation you have placed an order for a hand bag from our online store 14 days back.

As I can see the courier has been dispatched to you however as per the courier company the address you mentioned for the delivery is incorrect .

So would like to request you please update your correct address with us via call or by replying on the same email.

Will wait for your response .

Kindly reply as early as possible.

Thanks & Regards

Ankit Chawla

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

This is to inform you that we have received your complaint regarding the scratches on the cabinet.

We sincerely apologize for the inconvenience you faced. Thank you for bringing this issue to us.

I would like to inform you that the request for replacement has been forwarded our team member will contact you soon to get the new product delivered to your address and will take the damaged one back.

On top of that as you are our valuable customer so will be giving you a discount of  20% on the same ..

If you have any confusions feel free to call us or reply us via email as we are available 24/7 at your service.

Hope this make u feel good.

Once again apologize for the inconvenience you faced..

Best Regards

Ankit

| |