Subject: English Language Test - Apoorv Arora
From: Apoorv Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 05:27:46 -0400

| | Foreign Language Screening Test

Name | Apoorv Arora     /  (+91) 8447794650    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello maam Apoorv this side on the behalf of xyz company.

We have diapached your order but the
address as per the courier was wrong so I'm requesting you to give your proper address so that we will redispatch your order as soon as possible.

Thankyou

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul

First of all we apologize for your innocence. As you are saying that cabinet has too many scratches on it.

We have submitted your request to the higher authority and my request is to you Is that you can share some pictures of the scratches so what our team will take necessary action regarding that.

Thankyou

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