Subject: English Language Test - Kavya Upadhyay
From: Kavya Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 05:12:48 -0400

| | Foreign Language Screening Test

Name | Kavya Upadhyay    /  (91) 6393632039    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir,
I checked with the courier company regarding the issue you are facing.
The delivery was delayed because of the address mentioned on the courier. Please check.
Hoping this email was helpful.
Please feel free to reach out us at our helpline.

Thankyou,
Kavya Upadhyay.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir,
Sorry about the inconvenience faced by you. Since you're not satisfied with the product we can happily replace it for you.
Please feel free to reach out us at our helpline number.

Thankyou,
Kavya Upadhyay.

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