Subject: English Language Test - Sumit Anand
From: Sumit Anand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 05:09:53 -0400

| | Foreign Language Screening Test

Name | Sumit Anand    /  (+91) 9971647847    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected customer
This is to inform you that the package was sent from our facility on the order placement date but the courier company has informed us that the address was wrong.
So we request you to send us the correct address and we would be happy to ensure immediate delivery.
Thank you
Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Respected Abdul
We understand your concerns, and sorry for the inconvenience caused we would be happy to have the cabinet re painted to your satisfaction.
Please let us know a good time to collect the article.
Thank you
Homebox team

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