Subject: English Language Test - Saumya Saxena
From: Saumya Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 05:00:40 -0400

| | Foreign Language Screening Test

Name | Saumya Saxena    /  (91) 8887546578    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mam,
Thankyou for contacting us.
Firstly I would aplogise for the inconvenience caused to you. I would like to tell you that the order was already delivered by the company.

The courier tried to deliver the order to your address but somebody denied the parcel .

Hence, I request you to please check the address provided .
Thankyou

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
Thankyou for contacting us.
Firstly I would aplogise for the inconvenience and dissappointment caused to you .
I have forwarded your complaint to our management committee we will contact you shortly .
Sicerely .
Saumya

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