Subject: English Language Test - LOKESH RATHOR
From: LOKESH RATHOR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 04:37:54 -0400

| | Foreign Language Screening Test

Name | LOKESH RATHOR    /  (91) 9680382676    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir,

We are really really sorry for the inconvenience caused. The shipment that you ordered is in shipped state as of now. As per last status of your order, it was 'Out for delivery' before two days. Sir, According to our delivery executive the given address seems incorrect and pin code also. Sir, I would like to suggest you to place the fresh order with correct pin code.

Thank you for shopping with us.

Best Regards,
Lokesh Rathor

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We are really sorry for the inconvenience caused. Please place a return request from your end or share your product ID so that I'll place a return request for you. After this return, We will send a technician visit at your place. He will uninstall the TV cabinet. You will get the replacement product within the specified timeline as per your product page.

Thanks for your patience.

Regards,
Lokesh Rathor

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