Subject: English Language Test - Riya Maurya
From: Riya Maurya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 04:30:30 -0400

| | Foreign Language Screening Test

Name | Riya Maurya    /  (91) 9717475101    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | First We will greet the customer, and will ask details like order number etc. We will check the status and according to situation address was wrong so we will inform the customer and will take proper address and ask customer to wait for few days (according to company's policies) and assure the customer that your order will be delivered within in the timeline .
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | In this case we will check the policy of the company like in how much time he can escalate the issue as if its more than 7 days and then he is escalating the issue may be we will not be able to do refund of return. We will Apologise for this.

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