Subject: Trainer Candidate - Manish Sanwal
From: Manish Sanwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 04:15:40 -0400

| | Tech Support Test

Name | Manish Sanwal
E-mail | [email-masked]
Phone Number | (+91) 7303361490
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Djt insurance broker pvt ldt | Trainer | 11 may 2021 | 37152
Previous Employer 1 | Policy bazaar.com | Senior sales executive | 30 july 2019 | 29712
Previous Employer 2 | NA | NA | NA | NA

If Selected, how much time do you need to join? | Instant joining

Please briefly describe your work experience specifically in training?

• Worked as a Sales Advisor and consultant in Insurance Domain for over 4 years
• Led Training initiatives for processes and value added on further investigations and improvement
• Exceptional Leadership and management skills
• Conducted floor support, login adherence, briefing session as per latest process updates, work distribution amongst the team members, real time call barging and supervisor calls
• Proficient in Excel, Word and Microsoft Power point
• Identifying and analyzing training needs
• Planning, coordinating and monitoring of the Training program (Process specific trainings for new hires)
• Complete knowledge of Traditional, Term plans, Mutual funds, Health insurance.
• Tactics of Persuasion and Urgency creation with the customer is incomparable
• Content development (story board for e learning, assessments on google drive, creating video and audio training module).
• Using training tools (role play activities, case studies, joule talk, brain trust)
• Help operations and renewal to maintain call quality and increase output with appropriate real time guidance and checks on their KPIs

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Difficult situation is when all department dont work together for a single motive.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | If customer is good then their will be no difference between them. A customer always looks for extra ordinary services. If anyone do his job genuinely then both the customer will be good and grate. At the end great customer is one who provide best reference leads for best service
What according to you makes you a good candidate for this position? | Started my career with the profile of sales executive where I interacted with different clients which make me good candidate. Now working as a trainer and sharing all your past 3 year experience makes me good for this position. Being polite and taking maximum output is my strength
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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