Subject: English Language Test - ANUPAMA GHOSH
From: ANUPAMA GHOSH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 04:00:21 -0400

| | Foreign Language Screening Test

Name | ANUPAMA GHOSH    /  (+91) 7352795700    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mr. ABC

As we have checked for your order details we have shipped the parcel on the same day on which you have placed the order and it was handed over to the courier on that day itself. The delivery agent tried to deliver it to your address but it turned out to be an incorrect address.

Hence the courier could not be delivered to you. Really sorry for the incovenience caused to you. We would request you to kindly share your correct delivery address so that we can try to reattempt of your delivery.

Thanks & regards
XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul,

As you have informed you purchased a TV Cabinet last week but after the installation it got too many scratches on it. We are really sorry for the incovenience caused to you. As per your request we would like to inform you that we have a replacement policy for this specific product and we can proceed it further with your permission.

Kindly share us the images of the product.

Thanks and regards
Homebox Team

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