Subject: English Language Test - Animesh Gupta
From: Animesh Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 03:51:47 -0400

| | Foreign Language Screening Test

Name | Animesh Gupta    /  (+91) 7974187657    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir/Mam
This is to inform you that we tried to deliver your package but the address mentioned by you is wrong therefore we are unable to deliver you the order. We request you to kindly update the right address on our website or through mail so that we can deliver the order to you.Please contact to us in case of any further assistance.
We value our customers and we are always there to assist you.
Happy Shopping.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Sir

We are extremely sorry the bad experience with us. Please don’t worry we have processed  your request for replacement. Our customer care team will further contact you on this and will provide you with best possible alternative.Just sit and relax we are always there to assist you.In case of further clarification please feel free to connect with us on our toll free number.
Happy Shopping

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