Subject: English Language Test - GIRISH KUMAR JHA
From: GIRISH KUMAR JHA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 03:47:00 -0400

| | Foreign Language Screening Test

Name | GIRISH KUMAR JHA    /  (91) 6389882588    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Thanks for being patient while we sort this out. After an in-depth discussion with my team, we’ve realized that we’re responsible for these issues. Given the progress we’ve made the in the last week  our relationship is extremely important to us, and we never want our errors to set you off track. we are really sorry that due to some technical glitches the bag was not delivered to you because of errors found in your address. Can you please confirm me your address with pin code to get it delivered in timely manner.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear [Customer Name],

Thanks for letting us know about your defectiveTV Cabinet which you received last week . I’m sorry we let you down.

We completely understand your disappointment. Please accept my apologies.

Free replacement will be provided within 10 days if the product is delivered in defective/damaged condition or different from the ordered item. Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.

[Customer Name], thanks for bringing this issue to our notice.

Girish Kumar Jha
[ Signature]

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