Subject: English Language Test - Amit Kumar
From: Amit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 02:48:05 -0400

| | Foreign Language Screening Test

Name | Amit Kumar    /  (91) 8219001767    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

I am sorry to hear you have not received your parcel and  if we cannot locate it, we will of course refund your money for this order. Please could you check some things on your end first:

Please verify this is your current mailing address as this is the address on the order.

Please check with other members of your household to see if anyone may have put your parcel to one side and simply forgotten about it. This happens frequently!

If you live in an apartment complex, please contact your rental office to see if they are holding your package there. Some packages won’t fit in your mailbox so carriers will often leave.
As I can see that the package has to delivered at this address and the address now you are telling is not same as you have updated.So the package will once back at the store we will refund the amount and you can correct the address and order it again.
Thanks for shopping.Have a great day!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We are sorry for the inconvenience caused to you that you found scratches on TV cabinet, however I will get it escalate so that the shiiping team will ship the new TV cabinet at the earliest amd the team will collect the one with scratches.
Thanks for shopping.Have a great day!

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