Subject: English Language Test - Animesh Kumar Mishra
From: Animesh Kumar Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 02:04:31 -0400

| | Foreign Language Screening Test

Name | Animesh Kumar Mishra    /  (0) 8709543115    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thanku for your connecting with us.

This is in regards of your call dated 5th May'21 regarding the status of your courier.

We would like to inform you that the address provided my you seems incorrect, hence we are unable to deliver your courier.
We are requesting you to provide complete address with correct area pincode, so that we can deliver your product at the earliest as possible.

Thank you for your patience in this regards.

Assuring you of our best services.

Warm regards
(E-commerce company Name)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr Abdul,

Thank you for writing to us.

This is in regards of your email dated 5th May'21 regarding replacement of TV cabinet.

We sincerely apologize for the inconveniences caused to you.

We would like to inform you that your product replacement request have been accepted and same have been scheduled for 7th May'21at your given address and our delivery person will contact you between 10: 00AM to 5:00 PM . Requesting to collect the new cabinet from our pick-up person and handover the defective one.

Assuring you of our best services

Warm Regards
(E-commerce company Name)

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