Subject: English Language Test - Dayam Khan
From: Dayam Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 02:04:11 -0400

| | Foreign Language Screening Test

Name | Dayam Khan    /  (474001) 7898571304    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello xyz,

Thank you for sharing the concern with us. We really appreciate your efforts.

I regret to know regarding your concern with the Order # 404-9285497-7977156 which is still not delivered
I would u like to inform you ours courier partner tried to deliver the product at your doorstep but due to area pin code mismatch they could not deliver it
So I would like to request you please mention proper address and pin code while placing the order and Ensuring you that we would definitely try to deliver the product to your doorstep within the mentioned time-line and with proper handling and care without any such issues.
Again I would like to thank you for your ongoing support and continual purchases throughout the years, I would personally like to keep your patronage. You are certainly the type of customer we would like to retain.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Dayam

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello xyz,

Thank you for sharing the concern with us. We really appreciate your efforts.

I regret to know regarding your concern with the Order # 404-9285497-7977156 where you have received the product which is defective.

Trust me this is not how we want our customers to experience and I will definitely get your concern resolved and the resolution would go in your favor.

As per your preference, we have created a hand to hand replacement for the product with the Order # 408-2460429-9108323 which is scheduled for expected delivery date on or before Tuesday 11 May 2021.

Your return item(s) will be picked up at the time of delivery of the Replacement/Exchange Order item(s).team  representative will contact you on the date of delivery of the Replacement/Exchange Order item(s) to notify you. Please keep the return item(s) ready for pick up. You can track the replacement order by visiting the website

Ensuring you that we would definitely try to deliver the replacement product to your doorstep within the mentioned time-line and with proper handling and care without any such issues.

Again I would like to thank you for your ongoing support and continual purchases throughout the years, I would personally like to keep your patronage. You are certainly the type of customer we would like to retain.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Dayam

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