Subject: New Reply Received - Re: Bodyattack Volume
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 03 May 2021 22:56:41 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Re: Bodyattack Volume  Ticket comment <div class="WordSection1">
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<span style="mso-fareast-language:EN-US">Hello </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Pritish</span>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Thank you for the information, if we turn the base up will that effect the overall volume for all classes as we don’t want the others to be louder?</span></div>
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<div class="MsoNormal">Kind regards,</div>
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<div class="MsoNormal">Nathan Strickland</div>
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<div class="MsoNormal"><b>Club Manager</b></div>
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<b>Ph:</b> (07) 4128 9355</div>
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<b>E:</b> <a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a>
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<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, 30 April 2021 4:06 PM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> Manager - Breathe Health Clubs &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Re: Re: Bodyattack Volume</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi ​Nathan,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for your patience.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We will pass on the feedback to our content team for consideration.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Also, BODYATTACK music has less bass than SH'BAM, which is why it might sound quieter. You could try turning the bass up to see if that helps.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Pritish</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Customer Services</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4499" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4499</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Fri, 30 Apr at 7:08 AM
<span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Jasmine,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for your email.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We are checking this with our level 2 team. We will contact you shortly.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4499" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4499</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Thu, 29 Apr at 7:08 PM
<span class="separator">, Manager - Breathe Health Clubs &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Hi Pritish,</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>I have listened to a few different Bodyattack releases, and they’re all the same.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Most of the feedback was that the music needed to be louder on the recordings, and the coaching needed to be quieter (so it could still be heard).</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>My members felt the music was not quite at the level it needed to be to be motivating for such a high energy class.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>We only have one other high energy program, which is SH’BAM, and our participants are fine with the volume.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Nathan Strickland</span></div>
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<b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Club Manager</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Ph:</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> (07) 4128 9355</span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From:</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, 29 April 2021 4:01 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Manager - Breathe Health Clubs &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Re: Re: Bodyattack Volume</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Jasmine,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for raising a support ticket.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>@ Hi Nathan,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Could you please let us know if you are referring to a specific release number or in general for all BODYATTACK classes?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Also, did you check classes for other programs and if the volume levels are correct for them?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​I am not aware of any other club experiencing the same issue so this could be an isolated case.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Once we have the information we can investigate further.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best Regards,</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4499" rel="noreferrer">
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Thu, 29 Apr at 3:55 PM
<span class="separator">, Jasmine &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Hi Nathan,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Thanks for letting us know of their feedback. </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>I have copied Les Mills International Virtual Help Desk into this email who may have heard of other clubs with simialr feedback and/or have a solution to it.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>We will wait for their response.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>Kind Regards,</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>Jasmine Bourchier </span></b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>| National Launch Coach</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>
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<b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'> Manager - Breathe Health Clubs &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Thursday, 29 April 2021 12:11 PM<br>
<b>To:</b> Jasmine Bourchier &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Bodyattack Volume</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We have had some feedback from staff and members that have tested some Bodyattack classes regarding the volume. They’re saying the recordings are too quiet. Our solution
 was just to turn the volume up on our speakers, but there feedback from then was that the volume of the music needs to be higher than the presenters speaking. I’m not certain this is anything Les Mills can fix, but just wanted to pass that on.</span></div>
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<b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Ph:</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> (07) 4128 9355
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<b><u><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>184 Dayman Street, Urangan, QLD 4655</span></u></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4499