Subject: Trainer Candidate - Ajay Kumar
From: Ajay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 May 2021 05:32:30 -0400

| | Tech Support Test

Name | Ajay Kumar
E-mail | [email-masked]
Phone Number | (+91) 8826010351
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vasant vihar New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vedantu Innovations | Customer Care Executive | 16/02/2021 | 280000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | immediately
Please briefly describe your work experience specifically in training? | Managing a team representatives offering customer support overseeing the customer service process.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | They complain about the discomfort and express anger and dissatisfaction over the issue. The best way out of such situations is to empathize with the customer and listen to them carefully without interrupting. Here's a short to-do-list on how to cope with angry customers: – Apologize and accept responsibility.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal!

What according to you makes you a good candidate for this position?

Persistence
Hard working
leadership qualities
A good listener

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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