Subject: Trainer Candidate - Prerna Arora
From: Prerna Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 May 2021 03:39:01 -0400

| | Tech Support Test

Name | Prerna Arora
E-mail | [email-masked]
Phone Number | (91603) 9911593037
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | FARIDABAD

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Flipkart | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in training? | I have 4 plus years of work experience in training only
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | While training a team in covid it was very tough as new joinees were in panic stage to make them calm and to keep calm myself was the toughest challenge i had
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is when you are listening to  customer and great is when because of your listening they are having any  benefit
What according to you makes you a good candidate for this position? | Integrity, punctuality and passion
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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