Subject: English Language Test - Mohammed Maliq
From: Mohammed Maliq <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 1 May 2021 19:46:52 -0400

| | Foreign Language Screening Test

Name | Mohammed Maliq    /  (91) 8428756463    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer, Thanks for writing to us, this is to inform you that we tracked your order. Tracking status shows that your shipping address is wrong so courier service unable to deliver your package. Actually they are holding your package for redelivery. So in this case we request you to please share the correct shipping address.So thay we will go ahead and update the correct shipping address to the delivery agent. Once we shared the correct address you will receive your ordrer within a couple of days. We are really sorry for the inconveince.

Thanks for your understanding.

Regards,
Malik

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,Thanks for writing us we will send our installation team with in 1 or 2 working days. As per your product policy it is really scratches our instalation team will reinstall with Brand new product as soon as possible sorry for the inconveince.

Thanks for your understanding.

Regards,
Malik

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